Expectations of Client and Attorney

We will attempt to…

• Clearly explain the issues that must be addressed.
• Return phone calls within one business day.
• Explain fees and charges clearly.
• Explain the likely outcomes of a matter, to the best of our ability. We can't make guarantees, but we will do our best to let you know of your chances.
• Provide a clear explanation of costs versus benefits.
• Notify the client promptly if it is necessary to change appointments.
• Clearly explain the attorney-client agreement.

The client should…

• Explain their problem as clearly as possible.
• Provide documents promptly.
• Notify us of any difficulty providing documents in order to implement alternative solutions.
• Provide names, working phone numbers and addresses at the beginning of the attorney-client relationship.
• Attempt to return phone calls within one business day.
• Return all phone calls and letters. Otherwise, we may decide to end the relationship with the client.
• Notify the attorney of appointment changes such as location or time.
• Provide accurate insight about how the opposing side feels about the problem.

Remember, costs will be lower if…

• The client is better prepared.
• The attorney is better informed.