Clearly explain the issues that must be addressed.
Return phone calls within one business day.
Explain fees and charges clearly.
Explain the likely outcomes of a matter, to the best of our ability. We can’t make guarantees, but we will do our best to let you know of your chances.
Provide a clear explanation of costs versus benefits.
Notify the client promptly if it is necessary to change appointments.
Clearly explain the attorney-client agreement.
The client should…
Explain their problem as clearly as possible.
Provide documents promptly.
Notify us of any difficulty providing documents in order to implement alternative solutions.
Provide names, working phone numbers and addresses at the beginning of the attorney-client relationship.
Attempt to return phone calls within one business day.
Return all phone calls and letters. Otherwise, we may decide to end the relationship with the client.
Notify the attorney of appointment changes such as location or time.
Provide accurate insight about how the opposing side feels about the problem.
